What’s the most dreadful (or wonderful)
experience you’ve ever had as a customer?
The first
thing that comes to mind is our search for a good, local Mexican restaurant in
our new hometown here in WA. We went to
several in our small town and were unfortunately disappointed more than once. We found a couple of decent ones in the town
one over from us, but still not our go-to.
Finally, I found a restaurant with 100% positive reviews in the little
town of Tenino, WA about 30 minutes from us.
I couldn’t believe it. You never see 100% positive reviews, so we had to
try it out. It’s called Don
Juan’s Mexican Kitchen. The reason why we consider it the most
wonderful experience we’ve ever had as a customer is not only because of the
food, but more so because of the service.
Our first time there, it was just the two of us, and we started out with
the guacamole (big chunks of avocado and lots of big flavor too), then we tried
two of the special dishes, which were very authentic and delicious as
well. During our meal, we had a visit
from the owner, Don Juan, and he was so gracious and concerned about making our
experience wonderful. He shared his story with us about how he got started and
just made us feel very at ease and lucky for finding his little piece of success
in the world. When we were finishing up
our dinner, he brought out his grandmother’s famous flan. We had not ever ordered it. He told us it was
on the house, and we had to try it. He was right! It was the best flan I have
ever had. It made me rethink my stance
on Mexican desserts. J
We have
since taken several family and friends there, and for the most part have had
the same, consistent experience with good food and even better service. When we
took my husband’s parents there, we were privileged enough to meet Don Juan’s
dad, who sat down with us, had a drink, and expanded on his family’s story,
being very honest and open about all they had been through to get to the
positive place they now are with the restaurant. Unfortunately, our last experience there with
some friends was not as good as all our times previous. The service was not as attentive and personalized
as before. But, then again, it appeared
Don Juan and many of his family members who had made our experience so awesome
were all off that night. And more power to them. They deserve a night off and another chance
for us as customers. We will not stop going there because of one less than
stellar experience, and even with the misstep last time, it’s still the best
Mexican restaurant we’ve found within 50 miles of here. Congrats, Don Juan!! You’ve done a great job.
Keep up the good work.
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